Technical Support Specialist (Seattle Area)

Seattle
Posted 4 months ago

We are looking for someone with advanced cPanel and PLESK web hosting and server administration experience, with knowledge of cPanel & Plesk based migrations at scale, someone that continuously looks for smarter ways to accomplish tasks and naturally enjoys working with people.

Schedule – All on Pacific Time (Seattle):

Saturday-Wednesday:

  • 10:00 AM – 7:00 PM
  • 2:00 AM – 11:00 AM

Wednesday-Sunday:

  • 10:00 AM – 7:00 PM
  • 2:00 AM – 11:00 AM

Responsibilities and Duties

So, what can you do for our customers? 

  • Solve customers technology issues and communicate with them via a ticketing system (email)
  • Install, configure, maintain, and solve errors for content management systems including, WordPress, Drupal, Joomla, etc.
  • Review email logs, determine why an error is happening, and solve it
  • Troubleshoot why a website is slow or not loading
  • Handle migrations from external providers to our servers
  • Ensure the migrations are completed successfully with no errors or issues
  • Work with cPanel and Plesk scripts to tweak settings or fix accounts

Qualifications and Skills

  • Must have experience working in the web hosting industry
  • Intimate knowledge of cPanel, how it works, and how to fix errors with it
  • Excellent SSH and command-line skills
  • Ability to interpret email and weblogs
  • Knowledge of DNS
  • Knowledge of Mod_Security, PHP applications, Web Errors, Email Errors, CSF, CloudLinux, etc
  • Driven to be the best and you have examples to prove it.

Job Features

Job CategoryAdministrative, Customer Care

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